Refund policy
We want you to be completely satisfied with your purchase from Trend Circuit. If you're not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In the original packaging (if applicable)
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
Some items are not eligible for return, including:
- Items marked "Final Sale" at time of purchase
- Opened software, digital downloads, or items with broken seals
- Items damaged through misuse or normal wear and tear
- Perishable goods or personal care items
How to Initiate a Return
To start a return, contact us at support@trendcircuitresale.com with your order number and reason for return. For defective or damaged items, please include photos so we can expedite your case. We will respond within 2 business days with return instructions and a return shipping address.
Please contact us before sending an item back. Returns sent without prior authorization may not be accepted.
Return Shipping
Defective or damaged items: We cover 100% of return shipping costs for any item that arrives defective, broken, or not as described. We will provide a prepaid return label.
Preference or fit returns: If you are returning an item because it is not the right fit, color, or style for you, return shipping is the buyer's responsibility. We recommend using a trackable shipping method.
Item Condition & Warranty
Our items are brand new unless the product page says open box. We are an independent retailer, not an authorized dealer, so the manufacturer's warranty may not apply. Every order has our own 30-day return policy, and we pay return shipping on anything defective or not as described. If something is wrong with your order, contact us and we will make it right.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit applied to your original payment method within 5-10 business days.
Original shipping costs are non-refundable for preference or fit returns.
Partial Refunds
A partial refund may be issued in the following situations:
- The item is returned in a noticeably different condition than it was shipped (e.g., missing tags, new damage)
- Accessories, cables, or components included in the original shipment are missing upon return
- The item shows signs of use beyond what was present at the time of sale
We will notify you of any deduction before processing the partial refund.
Bundle & Lot Returns
Items sold as part of a bundle or multi-item lot must be returned as a complete set. Partial returns of bundled items are not accepted unless the return is due to a defect in a specific item within the bundle. If you have questions about returning a bundle, contact us at support@trendcircuitresale.com before shipping anything back.
Exchanges
We replace items that are defective or damaged. If you need an exchange, contact us at support@trendcircuitresale.com and we will make it right.
Late or Missing Refunds
If you have not received a refund after 10 business days, please check with your bank or credit card provider first, as processing times vary. If you still have not received it, contact us at support@trendcircuitresale.com.
Contact Us
For any questions about our return policy, reach us at:
- Email: support@trendcircuitresale.com
- Phone: (219) 386-3737
- Location: Chesterton, Indiana